Business Terms and Conditions of
PLASTY spol. s r.o.

Registered office at U Balvanu 1507/26, 466 01 Jablonec nad Nisou, Czech Republic
registration number: 40231119, tax identification number: CZ40231119

Introductory Provision

These Business Terms and Conditions regulate the mutual rights and obligations of the contracting parties arisen in connection with and under a purchase agreement entered into between PLASTY spol. s r.o. (hereinafter referred to as the "Seller") and any other natural person or legal entity (hereinafter referred to as the "Buyer"), including the Internet shop of the Seller (hereinafter referred to as the "Internet Shop"). The Internet Shop is operated by the Seller at www.plasty-jablonec.cz.

1) Registration

Based on the registration of the Buyer made in the Internet Shop, the Buyer may access his/her/its user interface. The Buyer may also order goods without being registered – directly from the web interface of the Internet Shop.

When registering in the Internet Shop and ordering goods the Buyer is required to give all of his/her/its details properly and truly. Details given in the user account must be updated by the Buyer in case of any change. Details given by the Buyer in the user account and when ordering goods are considered accurate by the Seller.

The Seller declares that the details are only used for the purpose of identification when buying in and they will not be provided to third parties or otherwise misused.

The access to the user account is secured by a user name and password. The Buyer is required to keep confidential in respect of information necessary to access his/her/its user account.

The Buyer acknowledges that the user account may not be accessible continuously, in particular with regard to any necessary maintenance of hardware and software of the Seller or, as appropriate, any necessary maintenance of hardware and software of third parties.

2) Order Receipt and Processing, Purchase Agreement

An order of the Buyer is a draft purchase agreement; an actual purchase agreement is entered into upon delivery of binding consent of both the Buyer and the Seller to that draft (binding confirmation of an order by the Seller). From that moment, mutual rights and obligations arise between the Buyer and the Seller.

By entering into the purchase agreement the Buyer confirms to have become familiar with these Business Terms and Conditions, including the complaint conditions and to agree with them. The Buyer is sufficiently referred to these Business Terms and Conditions and the complaint procedure before placing an order and has an option to become familiar with them.

The Seller reserves the right to cancel an order or any of its part before entering into a purchase agreement if the goods to be delivered are no longer produced or supplied or their price has significantly been changed. If this is the case, the Seller will immediately contact the Buyer in order to agree on further steps. If the Buyer has already paid part of the purchase price or a full purchase price, the amount will be transferred back to his/her/its account and no purchase agreement will be entered into.

All orders received by this Shop are biding. An order may only be cancelled before ordered goods are shipped. If an order is not cancelled before shipment and it is actually shipped, reimbursement of costs connected with the shipment of goods may be required from the Buyer. The Buyer is notified of order receipt electronically – by email not later than the following business day. The term of delivery for goods in stock is 2 business days from order confirmation. If goods are not in stock, we will immediately inform you about the term of delivery.

If goods are requested to be delivered in other colours or from materials other than specified in the pricelist, the price is agreed on an individual basis.

The pricelist may include two prices of a product, depending on the number of pieces from one type and colour to be bought.

Order cancellation

If you cancel an order before it is shipped, the order will be deemed cancelled. Cancellation can be sent by email or by phone. When cancelling an order, you must give your name, email and order number.

3) Types of Transport:

Personal collection

An order may be collected on the same day provided that the ordered goods are in stock and the order is confirmed. You will be notified in other cases. Orders can be collected in working hours from 6:30 AM to 2:30 PM or after an agreement outside these hours.

Czech Republic – goods delivered by the Czech Post – package in hand

Unless otherwise provided, postage is charged by CZK 127 without VAT in case of bank transfer and CZK 157 in case of cash on hand payment. For orders exceeding CZK 8,000 without VAT the postage is CZK 64 without VAT or, as appropriate, CZK 79 without VAT for cash on hand payment. No postage is charged for orders above CZK 13,000 without VAT.

If the Buyer is not reached, he/she/it will receive a notification of delivery in his/her/its postbox. He/she/it can collect the shipment at the given post office or ask for repeated delivery. The maximum weight of one package is 30 kg. Shipment can be tracked at the website of the Czech Post based on the package number. Package number can be communicated at request.

CAUTION! If a package is visibly damaged or if the protective tape is violated, make a claim directly with the carrier. The supplier is not responsible for damage caused during transport. Shipment is usually delivered by the next day from sending. The Buyer is notified of sending by the Czech Post via SMS.

Abroad – goods delivered by the DPD transport service

The price of transport varies between countries and is shown in the shopping cart after selecting the specific country of delivery.

4) Warranty

A tax document will be sent together with an order. The warranty period starts by the date given in the respective document. The warranty period is 24 months.

5) Conflict with the purchase agreement – general information

If a thing does not comply with the purchase agreement upon its receipt by the Buyer (hereinafter referred to as the "Conflict with the Purchase Agreement"), the Buyer has the right to claim the Seller puts the thing in a state corresponding to the purchase agreement, which will be free of charge and without undue delay and as required by the Buyer – wither by replacing or repairing the given thing; if such procedure is not possible, the Buyer may require a reasonable discount on the price of the thing or withdraw from the agreement. This will not apply if the Buyer knew about the Conflict with the Purchase Agreement or if the Buyer himself/herself/itself caused the Conflict with the Purchase Agreement before accepting the thing. A Conflict with the Purchase Agreement manifested in six months from accepting a thing is deemed a conflict existing already before acceptance, unless it is against the nature of the given thing or unless a contrary is demonstrated.

6) Right of the Consumer to Withdraw from the Agreement

If a purchase agreement is entered into by remote means of communication, the consumer is entitled in accordance with section 53 subsection 7 of the Civil Code to withdraw from the agreement in 14 days from the acceptance of goods. In such a case, the consumer will contact the Seller and preferably in writing will inform that he/she/it withdraws from the agreement, stating the order number, purchase date and account number for the return of money. Withdrawal from the agreement must be delivered not later than the final day of the 14-day period. In special cases, the period for return may be extended, with regard to the circumstances, however, not more than 30 days from delivery.

This provision of the law, however, cannot be understood as an opportunity to borrow goods for free. In case the right to withdraw from the agreement in 14 days from the acceptance of performance is exercised, the consumer must release everything it has obtained under the purchase agreement to the supplier. If this is not reasonably possible (e.g. goods were destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what no longer can be released. If the returned goods are damaged only partially, the Seller may exercise a claim for damages against the consumer and offset its claim against the returned purchase price. The Seller is required in such a case to demonstrate the damage incurred. The Seller will only return the reduced purchase price in that case.

The Seller may deduct actually incurred costs related to the return of goods (transport costs, etc.) from the total price to be returned to the Buyer.

The consumer is not entitled to withdraw from the agreement in case of contracts:

• for the provision of services if the provision thereof was agreed by the consumer to start before the expiry of the 14-day period from performance acceptance,
• for the delivery of goods adjusted as required by the Buyer.

7) Delivery and Terms of Delivery

Some shipments may be divided into multiple packages. Postage remains unchanged.

All shipments are tracked until their delivery. In this way, we try to avoid problems that sometimes arise in delivery.

Preparation of a shipment when returning goods:

A shipment must be complete (including accessories and all documents) and in a state in which you received it on delivery. Attach a proof of purchase to the goods. Do not send the goods as "collect on delivery". We recommend insuring the goods. Money will be returned to you to the bank account (do not forget to give the account number), usually in 14 business days from shipment delivery. If goods are returned, the amount will be reduced by the transport costs (does not apply to claims).

8) Methods of Payment

1. Invoice with 14-day maturity – for verified customers
2. Pro-forma invoice (payment in advance) – the customer will receive a pro-forma invoice by email and goods will be shipped after the payment of the invoice and payment receipt
3. Cash on delivery – ordered goods will be sent to you by post and you will pay for them on delivery
4. In cash – goods can be paid in cash on collection in person

9) Claims

If goods you have received from us are damaged or do not work, please follow the complaint procedure. The return of goods due to withdrawal from agreement is described in Article 6 of the Business Terms and Conditions.

10) Complaint Procedure

Products that can be claimed must be submitted for review immediately after defect discovery, must be clean and with proper documents and description of the given defect or, as appropriate, with a description of the place of the defect.

How you can proceed

You can select 2 methods of goods delivery:

1. Send the product to PLASTY spol. s r.o., U Balvanu 1507/26, 466 01 Jablonec nad Nisou, Czech Republic. Transport is paid by the Seller. The shipment must be complete (including accessories and all documents) and in a state in which you accepted the goods on delivery. Submit a proof of purchase to the goods. Do not send the goods as "collect on delivery" – goods will not be accepted in such a case. We recommend insuring the goods.
2. Deliver the goods in person.

You will be informed about the settlement of your claim by email in 14 days.

11) Sending Commercial Messages and Storing Cookies

The Buyer agrees to be sent information connected with goods, services or the company of the Seller to his/her/its email address and further agrees to be sent commercial messages by the Seller to his/her/its electronic address in accordance with Act No. 480/2004 Coll. on some information society services.

Emails with offers will be sent not more than twice a year and their size will not exceed 50 kB. The service of sending news by email can be cancelled by the Buyer at any time at unsubscribe@plasty-jablonec.cz.

The Buyer agrees with storing of the so-called cookies in his/her/its PC. If buying on the website can be done and liabilities of the Seller under the purchase agreement can be performed without the so-called cookies being stored on a PC of the Buyer, the Buyer may withdraw his/her/its consent according to the previous sentence at any time.

Final Provisions

If the relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the relationship will be governed by the Czech laws. This is without prejudice to the rights of the consumer arising from the applicable legislation.

Contact details of the Seller: PLASTY spol. s r.o., U Balvanu 1507/26, 466 01 Jablonec nad Nisou, Czech Republic, email: info@plasty-jablonec.cz, phone: +420 483 312 296.

The Business Terms and Conditions are valid from 1 October 2023 until further notice.

In case of a change to the Business Terms and Conditions, the Business Terms and Conditions valid as of the date of purchase will apply.

In Jablonec nad Nisou on 29 September 2023
Petr Zichberg, m.p.
Managing Director